Citizen interpreters in crisis response: Social capital, ethical trade-offs, and hybrid quality control in emergency language services-A comparative analysis of volunteer-led practices in COVID-19 pandemic and climate disasters.
Bao, Pengfei. 2025. “Citizen Interpreters in Crisis Response: Social Capital, Ethical Trade-Offs, and Hybrid Quality Control in Emergency Language Services-A Comparative Analysis of Volunteer-Led Practices in COVID-19 Pandemic and Climate Disasters.”. Journal of Emergency Management (Weston, Mass.) 23 (6): 737-51.